ISSN 0718-3291 Printed version

ISSN 0718-3305 Online version

Volume 19 N° 3, September - December 2011

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Analysis of quality of service and customer satisfaction in two five-star hotels in the city of Cartagena (Colombia) by structural equation model

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COM_INGENIARE_DESARROLLADO_POR: Cristian Díaz Fonseca - cfonseca@matiasluke.cl